Privacy Policy
cogniveaxx is committed to handling your personal data with care and transparency. This policy explains what we collect, how we use it, and your rights — in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562.
1. Data Controller
cogniveaxx is the data controller for personal data collected through our website and during service engagements. Registered at: 39 Asoke-Din Daeng Road, Makkasan, Ratchathewi, Bangkok 10400, Thailand. For data enquiries: [email protected]
2. Data We Collect
Information you provide:
- Full name, job title, and organisation name
- Business email address and phone number
- Enquiry content submitted via our contact form
Information collected automatically:
- IP address and approximate location
- Browser and device type, operating system
- Pages visited, session duration, and referring source
- Cookie identifiers (see our Cookie Policy)
3. Legal Basis for Processing
- Consent: Where you have given explicit consent (e.g. cookies, marketing communications)
- Contract: Where processing is necessary to deliver agreed services
- Legitimate Interests: For website analytics and service improvement, where these do not override your rights
- Legal Obligation: Where required by Thai law
4. How We Use Your Data
- Responding to enquiries and delivering consulting or training services
- Sending engagement-related communications (invoices, schedules, deliverables)
- Improving our website and services through anonymised analytics
- Complying with legal and regulatory obligations in Thailand
We do not use personal data for automated decision-making with legal effects.
5. Data Sharing
We share personal data only where necessary:
- Service Providers: Cloud hosting, email, and analytics tools operating under data processing agreements.
- Legal Authorities: Where required by Thai law or a lawful government request.
We do not sell personal data or share it with advertising networks.
6. Data Retention
- Contact form enquiries: up to 12 months
- Client engagement records (contracts, invoices): up to 7 years per Thai accounting regulations
- Analytics data: up to 26 months (anonymised after 14 months)
7. Security Measures
- HTTPS encryption across all website communications
- Role-based access controls for staff accessing personal data
- Regular review of third-party processor agreements
- Documented data breach response procedures
8. Cookies
Our website uses cookies for essential functions and optional analytics. Manage your preferences via our Cookie Policy page.
9. Your Rights Under the PDPA
- Right to access: Request a copy of personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion where we have no valid basis to retain data
- Right to data portability: Receive your data in a structured, common format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent at any time where processing is consent-based
Submit requests to [email protected]. We respond within 30 days. Complaints may be directed to Thailand's Personal Data Protection Committee (PDPC).
10. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. Review each site's policy independently.
11. Children's Privacy
Our services are for business professionals aged 18 and over. We do not knowingly collect data from minors. Contact us if you believe a minor has submitted data.
12. International Data Transfers
Some service providers operate outside Thailand. We ensure appropriate safeguards for any international transfers, consistent with PDPA requirements.
13. Policy Updates
We may update this policy periodically. The "Last Updated" date above reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact
cogniveaxx · 39 Asoke-Din Daeng Road, Makkasan, Ratchathewi, Bangkok 10400, Thailand
Email: [email protected]